𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: Emerging Technology & Customer Experience

Digital Dialogue00:44:43

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗗𝗶𝗮𝗹𝗼𝗴𝘂𝗲: Emerging Technology & Customer Experience

As new breeds of Artificial Intelligence explode onto the scene, is there a danger of completely losing the human side of Customer Experience? Or will AI enable organizations and brands to connect ever more closely with customers through better analytics, more personalization, faster resolutions, and better service? Join Institute Fellow Roy Atkinson for this Digital Dialogue with guests Callan Schebella, Becky Roemel, and Neal Topf as they explore these questions, as well as the challenge of showing ROI for CX, the new generation of tools available in contact centers, the data produced by those contact centers, and improving relationships with customers through digital tools. This is your opportunity to interact with these experts and learn more about how contact centers and technology providers see the near future of CX.

The nature of the customer has changed, moving to more e-commerce, and using digital tools and apps throughout the customer journey, from discovery and research through purchase, and getting support and assistance. We have known AI was coming, but now it is here and it is powerful. Applying it in thoughtful and innovative ways stands to change the customer experience profoundly. Listen in as the experts exchange their thinking and knowledge on this important subject.

𝐒𝐩𝐞𝐚𝐤𝐞𝐫𝐬:

𝗥𝗼𝘆 𝗔𝘁𝗸𝗶𝗻𝘀𝗼𝗻
https://www.linkedin.com/in/royatkinson/

𝗕𝗲𝗰𝗸𝘆 𝗥𝗼𝗲𝗺𝗲𝗻
https://www.linkedin.com/in/becky-roemen/

𝗖𝗮𝗹𝗹𝗮𝗻 𝗦𝗰𝗵𝗲𝗯𝗲𝗹𝗹𝗮
https://www.linkedin.com/in/callanschebella/

𝗡𝗲𝗮𝗹 𝗧𝗼𝗽𝗳
https://www.linkedin.com/in/nealtopfcustomerexperience/

𝐒𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞:
https://www.youtube.com/@InstituteDigitalTransformation/?sub_confirmation=1

𝐅𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐟𝐨𝐫 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧:
https://www.institutefordigitaltransformation.org/

business, Institute for Digital Transformation, Digital Transformation, Digital Leadership, Digital Era Now, DigitalEraNow, Digital Culture, Digital Technology, Digital Business, Digital Dialogue,