Why Using the Telegram Platform for Compliant Digital Asset Trading is the New Frontier, with Chilip Lai @ LeapXpert

[00:00:00] Hello everybody and welcome to the Crypto Hipster podcast. This is your host

[00:00:04] Jamil Hasan, the Crypto Hipster where I interview founders, entrepreneurs,

[00:00:08] executives, thought leaders, artists, you name it in the world of crypto and

[00:00:13] blockchain all around the world and today I have an amazing guest. His name

[00:00:18] is Chillup Lai. He is director of channels at Leap Expert. Chillup,

[00:00:23] welcome to the show today. Hey Jamil, great to be here and thank you for

[00:00:29] the opportunity looking forward to the discussion. Awesome, me too, me too. So

[00:00:35] first you know what is your background and is it a logical background for

[00:00:41] what you're doing now? Great question, logical that's to be seen but obviously

[00:00:50] I'll let your listeners decide on that. I think from my background the last 15

[00:00:55] years has really been working for companies that focus on how technology can

[00:01:00] be used to address and mitigate legal risk and compliance issues, primarily in

[00:01:06] financial services but across many different verticals. I mean I started out

[00:01:11] really with technology that did screening and background checks of

[00:01:16] employees and basic employee due diligence and then moved on more to

[00:01:21] business compliance. So more of a focus on violating sanctions, money laundering

[00:01:27] and terrorist financing and the laws and regulations associated with that.

[00:01:32] So now really with Leap Expert looking at how we address these real world

[00:01:37] issues from a communication standpoint.

[00:01:43] Great, so what is Leap Expert all about?

[00:01:46] We're really focused on how we manage the evolving world of communication.

[00:01:52] I'm sure every day you wake up, the first thing you check are your text messages,

[00:01:57] right? Your instant messaging. So this is how the world communicates. You've got

[00:02:02] probably over six billion people using instant messaging daily on all the most

[00:02:09] popular applications as people know. WhatsApp, iMessage, Signal, Telegram,

[00:02:14] WeChat and so forth, so many. So this is how real world communication happens.

[00:02:20] It's happening on texting. It's happening in instant messaging.

[00:02:24] Now the challenge for any type of business and even for the crypto

[00:02:29] industry or any decentralized finance is the ability to manage,

[00:02:35] maintain all that communication. So Leap Expert was created to address

[00:02:40] these real world problems where communication is not simply just email or

[00:02:44] even a call or a Zoom meeting or Microsoft Teams. It's gone into the instant

[00:02:50] messaging world and we've created a platform here where it's very easy to

[00:02:57] manage and to have the proper records for your business.

[00:03:03] And particularly now for the industry that really is looking for mainstream

[00:03:10] adoption and institutional investment. Crypto as well as other financial

[00:03:15] services need to fall in line and really treat this as any other

[00:03:20] communication they would have with their clients and external parties.

[00:03:24] This morning, you at Hong Kong approved a spot Bitcoin ETF.

[00:03:36] Right? I want to find what the sentiment is on the ground in Hong Kong

[00:03:43] and what you guys are excited about. Then I can get into the communication channels.

[00:03:49] I think the excitement is palpable and I think obviously we see SEC as well,

[00:03:56] really brilliant spot ETFs under the spotlight earlier this year as well.

[00:04:02] People are talking about it. People want to have the opportunity to invest

[00:04:07] but they're concerned about all the negative headlines that have surrounded

[00:04:11] the industry and to make it more regulated and seen as having oversight on the ability

[00:04:23] to do business and to invest, you need to have the proper structures in place.

[00:04:29] And part of that is communication. Right? So if you're dealing with financial

[00:04:34] services or any financial transaction, all those conversations and discussions

[00:04:41] prior to that during the transaction and after the transaction, they need to be recorded like

[00:04:47] any other financial services, instruments or any other products. So for that to see that

[00:04:53] now the regulators are looking at it as more of an opportunity for people to invest

[00:05:02] and for people to conduct business there is great for our business to see that realization

[00:05:08] that bringing it into the spotlight and showing that it can be regulated and it's not just something

[00:05:14] that is done away from the traditional markets. I see a huge opportunity for a lot of businesses

[00:05:21] including ourselves. I agree, I agree. Sounds good. So one of the things I look at,

[00:05:29] I look at the Bitcoin price and I look at the top 10 prices and a few weeks ago this

[00:05:35] crypto showed in the top 10 for the first time called TUN, TUNcoin. And I was like what is that?

[00:05:40] And I looked and it was Telegram. And you mentioned we chat, what's that, Telegram

[00:05:47] and you recently integrated your communication platform with Telegram.

[00:05:54] What do you think this integration will do for digital asset trading firms around the world?

[00:05:59] I think primarily Telegram is the default choice for the community around

[00:06:07] this new fledgling industry as such. It's the preference of communication. So

[00:06:14] if you want to discuss new coins, new offerings most of it is done on Telegram. The traditional

[00:06:22] methods of communication are really not getting to that right audience. So you're not expecting to see

[00:06:30] emails about the latest updates or getting a newsletter. So these are things that the

[00:06:38] traditional finance community have used to reach their audience but Telegram is very key.

[00:06:44] It has hundreds of millions of active users. Now, depending on how you measure that,

[00:06:53] it's up to even 800 million. So the community out there is significant. So the people you want

[00:07:00] to reach are there and with Telegram people are discussing trades. They're discussing markets,

[00:07:08] pricing, as you mentioned, new coins and new opportunities. The problem with any firm that

[00:07:16] wants to deal in that space, they need to have the record of these communications.

[00:07:23] For the protection of the investor and the transparency of the markets needs to have

[00:07:30] the ability to have these communications recorded and managed by your firm or your enterprise. So

[00:07:37] not forcing employees to switch to email or phone is significant because once you switch to

[00:07:47] more traditional communication channel, you're going to lose your audience. They're not on

[00:07:51] those channels. They don't want to receive email. They want to communicate and do business

[00:07:56] on the channels they want and Telegram is the preferred channel. And having that,

[00:08:03] and particularly for us having a use case with a Nomura backfirm laser digital,

[00:08:10] which we released not long ago, how they can secure and manage their communication

[00:08:18] for this digital asset business that they've created is critical. For them, it's not just

[00:08:25] the fact that they can get to the audience, but they can prove to their regulators, their auditors,

[00:08:31] their legal and compliance that they're doing it according to the regulations that they need to

[00:08:37] uphold. So I think that's very critical for Telegram.

[00:08:42] The Telegram is primary. How about WhatsApp? And to a lesser extent, we check because we

[00:08:50] just allow that to not allow but not popular in the US.

[00:08:56] Yeah, I think depending where you are in the US, so obviously I was just in the States.

[00:09:04] If you're dealing with any international business, so your clients may not only be

[00:09:09] in the US, in US primarily iMessage is still favorable. It's still the most popular instant

[00:09:16] messaging app. So iMessage, obviously if you're not in the Apple ecosystem, you'll be on SMS.

[00:09:25] That's still the most popular feature all the way to communicate. But outside of there,

[00:09:29] you've got obviously Europe and the rest of Asia Pacific, Latin America, Central America,

[00:09:35] they love WhatsApp. So WhatsApp is dominant there. But also, of course, you have China,

[00:09:42] which uses WeChat predominantly. You have the ability to communicate. And what we've done is to

[00:09:48] create a platform that enables all that communication. So not just Telegram, WhatsApp, iMessage and

[00:09:56] others. We formed a platform where all different messaging applications can be utilized,

[00:10:04] can be recorded, can be managed. So if you look at it from an email standpoint,

[00:10:11] if you're on a Gmail, for example, I don't need a Gmail account to Gmail you, right? I can just

[00:10:18] email you from any. So we're building that kind of same protocol where you should be able to

[00:10:26] communicate how you want to as a business to all your clients and external parties,

[00:10:31] your counterparties. So that's best done with a platform that enables communication across

[00:10:37] all these different messaging apps.

[00:10:42] I made a mistake on WhatsApp once. I had some crypto on WhatsApp, the platform

[00:10:47] protocol enabled the ability to buy and sell crypto on WhatsApp. And I switched, I thought

[00:10:55] it was Upgrad, switched from a regular WhatsApp account to a business WhatsApp account,

[00:11:00] thinking it was the same number, right? And then it went away. So, you know,

[00:11:08] I think there are still some best practices that in knowledge, they used to be communicated,

[00:11:15] you know, out to the public. So what are your recommendations for best practices

[00:11:19] for trading firms to use? You know, say Telegram, stick with that.

[00:11:26] First of all, really is to acknowledge it. The fact that, you know, you can't ignore the

[00:11:31] solution. You've seen all the fines in the last, I think it's just under 30 months,

[00:11:37] this SEC and CFTC have been finding financial services, where it's a huge sell side bank to

[00:11:45] smaller investment managers. They've really focused on off channel communications and

[00:11:51] not just the fact that they're happening, but there is no record. There is no supervision.

[00:11:58] So the fact that you have policies in place and a lot of firms have always had policies that

[00:12:03] you cannot use doesn't mean that this is the real world. The real world is people are texting,

[00:12:09] people are messaging and for the crypto industry, definitely over Telegram. So first of all,

[00:12:14] is to acknowledge that and understand the usage and how to separate that from

[00:12:20] personal and private communication, right? Because we all use Telegram. We use it not

[00:12:25] just for business purposes, but personal communication. How do you separate that?

[00:12:31] So you're not having to give up your personal info and data to your firm. So how LPEX will

[00:12:38] approach is that it is to have the ability to capture it for business purposes only and not

[00:12:45] to have it just to record and monitor all your communications on your personal or private

[00:12:51] Telegram. So the ability to elevate this to a business communication rather than treat it as

[00:12:58] a hidden invisible off channel communication is key. So to bring it to the light as such is to

[00:13:06] ensure that you're protecting not just your business and your reputation, but also

[00:13:12] your investors interests as well.

[00:13:17] Interesting. I interviewed a man about a year ago who was building a CRM on top of Telegram,

[00:13:28] right? Because there are a lot of business and I always considered it a benefit to be

[00:13:34] able to do that. So from a business perspective, what do you see as the major benefits to building

[00:13:44] their business communication channels on Telegram? I think what you have in Telegram is real world

[00:13:52] and live conversations and interactions between your business, your employees,

[00:13:58] and your clients in the external world. And I think CRM is great and it serves a purpose in every firm,

[00:14:06] but CRM typically is informed by emails, customer contact centers, transactions,

[00:14:15] and you're relying on the manual input of typically account managers and sales persons

[00:14:20] or customer support, anyone handling a transaction. So with messaging and particularly with Telegram,

[00:14:27] these are conversations that people are having and not just text, it's containing real

[00:14:35] insights into behavior and why people are engaging on these channels. Because of course,

[00:14:41] you've got emojis, you've got pictures, you've got videos and documents. So all these are very

[00:14:47] critical insights on your business, the health of your business, and what your clients are

[00:14:54] doing and why they're choosing to interact with you. So you gain a lot more insight into your

[00:15:00] business through these instant messaging channels such as Telegram, which you would never get through

[00:15:06] email filling out a survey feedback or waiting for a complaint or transaction to happen. So

[00:15:15] what is most important is using these channels is not just for the regulatory compliance aspect,

[00:15:21] but how to improve your business, how to improve that speed to transaction and to really keep that

[00:15:30] customer experience to ensure that they keep coming back and dealing with your old business.

[00:15:38] It mentioned, it sounds good for business and it sounds good for the trading firms

[00:15:42] and you mentioned regulatory compliance. So how, I know there's been a lot of,

[00:15:50] I would say that Singapore and Hong Kong are more advanced as far as changing their

[00:15:54] regulations than the US is. We're kind of wedded to 100 year old law share for some reason,

[00:16:01] but how do you help regulators and Singapore MAS and the Hong Kong Financial Conduct Authority,

[00:16:11] what are the benefits for them? I think from the regulatory standpoint is,

[00:16:17] I mean we have been recognized by a few of the banking regulators, including the Hong Kong

[00:16:24] Monetary Authority. We've been published on their website for the latest REC Tech developments

[00:16:32] and we won awards from there. I think the key is the market transparency. So they want to

[00:16:38] foster the innovation. They don't want to slow down innovation and then the day

[00:16:45] innovation creates opportunities for everyone in the market and all participants,

[00:16:49] but they want to make sure that the investors are also protected. And part of that obviously

[00:16:55] is key is the communication. Obviously they have many tools to look at transactions and data

[00:17:01] and financial information, but the key part with any financial regulatory body is that

[00:17:10] there is the audit trail, the records of all these investments and the discussions and the

[00:17:15] communications. So we've seen obviously a lot of headlines over the last few years about fraudulent

[00:17:22] behavior, scams and other malfeasance within these emerging industries. And part of that to bring it

[00:17:32] into the mainstream is to really have the same protocols where you are having the same conversations

[00:17:40] being recorded prior to an investment or discussing an opportunity that you would expect

[00:17:46] with any financial services product. So they want to see that there are companies and

[00:17:51] technologies that really help and assist these new industries and these new financial services

[00:17:59] instruments. And we're part of that community. So really the more we can do here, the more

[00:18:05] the regulatory bodies would engage. And obviously they would like to promote their financial center

[00:18:12] as being a hub for a very transparent but still innovative ecosystem for these new assets.

[00:18:22] You mentioned new products. One of the big fights here in the U.S. is some people say there

[00:18:32] will never be a central bank digital currency. Hong Kong and Singapore are two countries that

[00:18:38] are looking to implement a central bank digital currency. How do you think that the improvement

[00:18:46] in the communication channels will help foster a positive experience with that product or others?

[00:18:54] A little bit of irony, obviously some of the views of cryptocurrency and

[00:19:01] the whole DeFi communities that there isn't central bank control and it isn't

[00:19:08] governed by a particular country or government or traditional finance. So to me,

[00:19:16] it always boils down to the trust element. So you're going to trust to do business in a market,

[00:19:25] not just from the legal and financial health and well-being but also that the regulators are

[00:19:32] on board, right? We don't want to be in a situation where you invest with the potential

[00:19:39] that the regulators deem it to be not in the best interests of that market and put your

[00:19:45] investments at risk. So part of that again is that communication side. So wherever that is

[00:19:52] formalized and managed through a platform like EliteBXpert or is basically used to create

[00:20:01] that market trust. So the trust is the element. Obviously, if we look back to the emergence of

[00:20:09] the cryptocurrency, it has been borderless as they say but ultimately the money has to land

[00:20:18] somewhere and it has to be regulated in that fashion. And part of that is all the financial

[00:20:25] services regulatory framework that goes around obviously knowing your clients, knowing their

[00:20:32] risk appetite but also having a record of those communications is being key. Singapore and Hong

[00:20:40] Kong are obviously the leaders in this region but you see that happening across many jurisdictions

[00:20:47] where it's UAE or Europe and even with the states as well.

[00:20:53] Interesting. So I'm thinking of my positive and negative experiences with Telegram. I've had

[00:21:05] several positive experiences where I've been part of different groups, communities supporting

[00:21:13] cryptocurrency, different coins, different communities. I've also had the experience

[00:21:18] where some of those communities like you said the word malfeasance, a scam or something

[00:21:25] would create an identical duplicate channel to that group. It's only for the purpose of trying

[00:21:34] to defraud investors. And I actually fell for one where I lost $60. That wasn't cool but it

[00:21:43] looked exactly like the group I was in. They just duplicated it.

[00:21:49] Well hopefully that wasn't too much of a loss for you Jamil, the $60. It would still be painful

[00:21:57] just the fact that you got obviously cheated and scammed.

[00:22:01] But how do we, yeah I'm fine with that but how do we identify, like how do we help people

[00:22:06] identify with the risks? I think from my standpoint it's how the communication is managed.

[00:22:17] One of the challenges now particularly with Telegram and other instant messaging

[00:22:22] apps is that there is no real control or record keeping around it. So you're right.

[00:22:31] People can very often imitate and pretend to be representing an organization or an individual.

[00:22:39] And if you are using personal private numbers so it's not managed by an enterprise,

[00:22:45] using an official APIs and accounts that are provided by the messaging services then

[00:22:52] you do have that risk where somebody potentially joins a competitor or a new firm

[00:22:59] and takes your information, your contacts, your phone numbers, your previous conversations

[00:23:06] from their messaging account to their new firm, the new competitor.

[00:23:12] They have that information. It's not being managed by their previous firm. So the key

[00:23:17] is to have everything centralized and managed so it's not individuals using individual Telegram

[00:23:24] accounts trying to conduct business and growing communities. It should be official accounts

[00:23:33] and approved accounts by each firm and then people have the trust in that interaction

[00:23:41] to know that this is a properly managed channel and to have that communication,

[00:23:48] of course not just recorded but managed as well. So it's not easily replicated by a fraud

[00:23:55] or scammer. So these are some of the things that people should look out for.

[00:24:01] Yeah, I agree. You mentioned off channel communications earlier and I'm like

[00:24:11] there should be some kind of structure where things are formal or things are structured but

[00:24:16] regarding off channel communications, what do you see,

[00:24:22] what are some of the key strategies to managing those kind of communications,

[00:24:25] the off channel communications?

[00:24:29] I think the first point is acknowledgement. I think if you've seen the scale of the finds

[00:24:35] and it's only very recently, it's less than 30 months now since the first

[00:24:42] find started from the SAC and CFTC in US, it's almost three billion US dollars. So

[00:24:50] these aren't a few dollars or change for an organ. These are real money finds and

[00:24:59] significant sanctions against firms. Now the interesting thing is that they didn't uncover

[00:25:07] an ethical behavior. So there wasn't scamming inside a trading

[00:25:13] and other unethical behavior amongst these channels. The complaint stipulates that they were off

[00:25:22] channel, unrecorded not managed by the enterprise. And those were the finds that

[00:25:27] are being levied just based on the fact people are using this communication. So that is a clear

[00:25:34] signal to the market that even though the behavior on there has not been found to be unethical or

[00:25:43] illegal, it's just the fact that you're on there and it's not being managed by your firm,

[00:25:49] by your company, by your enterprise is reason enough to warrant such a heavy sanction.

[00:25:54] So it's made very clear that the risk is significant for any firm that has off channel

[00:26:01] communication within their enterprise and the risks associated not just to the firm itself but to

[00:26:08] investors and the market. So that's clear and to acknowledge that and understand that. Previously

[00:26:15] people would ban texting and unfortunately still all of cases that we see our clients that

[00:26:23] their previous policy for decades would be no instant messaging, no texting, which if you

[00:26:29] look back 20 years ago, it's like saying, oh, you shouldn't email. It's not secure. It's not trusted.

[00:26:33] You should only fax and post things. Unfortunately, there are actually some

[00:26:39] departments that still ask for that. But this is the way to communicate. This is how your

[00:26:44] business should communicate. And to being compliance of that is to have an enterprise-wide

[00:26:51] strategy. So not just your trading teams or your digital asset teams, but understand how all

[00:26:57] your employees communicate to the external world on instant messaging. And not to restrict it just

[00:27:03] because you can't control it, you can't record it, you can't enable it. We have some financial services

[00:27:10] where their HR use our solution because the candidates, the fresh graduates coming out,

[00:27:18] they only use texting. They're not waiting for an email or phone call about that interview

[00:27:22] or that job offer. They're waiting for a text. And if you don't offer that, you're not going to

[00:27:27] get to your candidates. You're not going to remind them about their interview tomorrow at 9am

[00:27:33] or they need to bring a copy of their ID or their resume or CV. All they'll know is if it comes

[00:27:39] through on an instant message. They're not checking their emails. They won't take phone calls.

[00:27:45] The only way for you to do business with them is to use a platform that supports

[00:27:51] instant messaging where it's iMessage, WhatsApp, Telegram, WeChat. This is the future of communication.

[00:27:58] This is happening now though. So you can ignore it. You can say email or phone call is the only

[00:28:04] approved way, but you need to manage it centrally and not just for the business or the trading

[00:28:11] arm, but actually any employee who needs to contact an external party, whether they're a client,

[00:28:17] a supplier or a potential new employee. I'm thinking of the compliance people I know and I'm

[00:28:26] thinking of companies that I know about where their employees and their sales reps and their

[00:28:33] portfolio people they have been banned or internally banned from using their phone for texting.

[00:28:40] They have to have a separate phone. They can't use their personal phone. It's a big problem

[00:28:45] here from what I understand. How do you think that transition is going to be

[00:28:51] to go towards messaging economic economy? What are the challenges?

[00:28:59] I think we're already there. Like I said earlier, we check all our messages. It's pretty much the

[00:29:07] first thing we look at who's been texting me. What's the latest text since the messages received?

[00:29:13] And that's pretty much the last thing you look at before you probably go to sleep as well. So

[00:29:17] it's the way we communicate now. You can ignore it as a business, as an enterprise.

[00:29:25] No, we have official ways of communicating. We can use all these video call collaboration tools

[00:29:33] which are great and serve their purpose. And of course, we still have email, but

[00:29:38] in the real world, that's not how we communicate. And this is not how we're going to communicate

[00:29:44] going forward. There's no way five or even a few years from now that we'd be thinking,

[00:29:50] oh, we need to email more. We need more emails because this messaging thing's going away.

[00:29:56] This messaging is a fad. I think the mass adoption you've seen of instant messaging,

[00:30:02] I think WhatsApp, for instance, has surpassed two billion active users. That's significant, right?

[00:30:08] That's more than a quarter of the population of the world is on there and they're using it. So

[00:30:16] we may have email accounts that we check maybe once a week, maybe once a month. But for me,

[00:30:23] as a customer or potential client, how are you going to reach me? How are you going to

[00:30:27] converse with me? How are you going to see if I'm interested in investing or let me know about the

[00:30:33] latest offer? Insta messaging really is the only way to go. I think that's pretty much been proof

[00:30:40] more of the last few years where the ability to send emails or even marketing via posts, which

[00:30:49] still happens. I still receive mailers and circulars. I think that's gone. We're in an

[00:30:57] era where if you're not on instant messaging as a business and using it as a communication tool rather

[00:31:04] than just purely for notification, then you're missing out on a lot of opportunities. That's

[00:31:11] what we see with our customers is that they are seeing the opportunities and the way they engage

[00:31:16] with their audience and their community in a much more different light. Now they've brought

[00:31:23] instant messaging into the enterprise. It's no longer hidden. It's not on my other phone.

[00:31:28] It's not on my private phone. It's actually just work. I can put it onto my laptop. If I have a

[00:31:34] desktop or tablet or device and use it as I would use email or zoom or team. So to me,

[00:31:41] it's just the regular part of my communication tool set.

[00:31:47] Yeah, I agree with you. And I just thought about it and I haven't looked at my Yahoo email

[00:31:51] in a month and a half. So I use emails for my different crypto accounts and stuff. So there's not

[00:32:01] one, but that's pretty much like the benefit of email to me. But yeah, I use WhatsApp and Telegram

[00:32:10] too. And Twitter. And for X, what are we going to call it? And I call that social media noise.

[00:32:19] Right? But with all the noise that remains the importance of having what is called,

[00:32:25] you guys call it single professional identity framework. Right? What is this framework?

[00:32:32] How does it work? What's it all about? I think the key for us and seeing the experience of our

[00:32:38] customers and the market really is you want to be reached on how the customer or the client

[00:32:46] prefers. Right? You don't want to dictate or order your clients say, hey, I can only receive email or

[00:32:54] I can only receive chat on this profile. What people want to have and anyone in any business

[00:33:02] really is an easy way to be reached in the easy way to be contacted. So when I want to trade,

[00:33:09] when I want to inquire about a new pricing and a new coin offering, I want to contact you

[00:33:15] the easiest way possible. And you know, maybe that's Telegram, maybe that it could be even a

[00:33:20] voice call and SMS or an iMessage of text. And the way we view it is a single professional

[00:33:27] identity to have a number managed by the business that's associated to you that I can get to you

[00:33:35] in the channels that I want to, whether it's Telegram or text or even a phone call.

[00:33:41] That's how I want to communicate whether it's with my sales rep, my relationship manager,

[00:33:45] my private banker. This is how I want to communicate because this is how I'm going to do business

[00:33:51] going forward. So we've seen that from a lot of our financial services clients where

[00:33:57] there's so many different channels you can reach people now that it's very inconsistent.

[00:34:03] It's frustrating for their clients. So the single professional identity

[00:34:09] identity is the concept where through this number, which is managed by your firm,

[00:34:15] you can reach however you want to reach to your service provider, to your financial services.

[00:34:23] And that way it reduces the time to respond to a transaction request, hopefully not a complain,

[00:34:30] but the ability to do business. It's just unquicker. If I can text you, I can send

[00:34:35] you an iMessage or Telegram or WhatsApp based on the number that I know is managed by your company.

[00:34:41] I'm a short A, you're not a fraudster or a scammer, but B, more importantly, I can do business with

[00:34:46] you as quickly as I can with the channels that I want to do business with you. So that's

[00:34:52] very key. And on top of that, employees leave organizations. That number is associated

[00:34:59] not just the employee, but that business. So I can reassign that number to the next relationship

[00:35:05] manager, your next account manager. So you don't lose that critical conversation. It's not stored

[00:35:11] on private numbers or hidden invisible chats. This is all managed by your company. So

[00:35:17] they pick it up straight away. So they know, okay, sorry, previous relationship managers no

[00:35:23] longer with us. I'm happy to take care of your business right now. I can see that you've

[00:35:28] been discussing this offering. So it really keeps that continuity of service and business

[00:35:35] for many firms, including the cryptos. I love not having to reinvent the wheel all the time.

[00:35:41] So that sounds good to me. Yeah. So actually, I want to thank you very much for your time

[00:35:48] today. Thank you for speaking with me. I enjoyed our conversation and I have one final question

[00:35:54] and it's an easy one. How can people find out more information about Leap Expert about you?

[00:36:00] How could they find out more? How can they do that?

[00:36:04] Of course, we have a website. So we still have traditional channels.

[00:36:08] That's Leap Expert, which is Leap as in L E A P expert X P R T dot com. So LeapExpert.com

[00:36:17] I'm also on LinkedIn as well. So you're gonna feel free to reach out to me there.

[00:36:23] And yeah, happy to continue that discussion and really appreciate your time, Jamil.

[00:36:28] And yeah, I've been enjoying your podcast as well. Awesome. Thank you very much for your time today.

[00:36:36] Thanks, Jamil.