Business Process Management

[00:00:00] [SPEAKER_01]: Welcome to another episode of Transformation Professionals, sponsored by CXOTransform.

[00:00:09] [SPEAKER_01]: Crafted to enhance the strategic acumen of ambitious managers, leaders and consultants,

[00:00:14] [SPEAKER_01]: we hope you enjoy this episode about business process management.

[00:00:18] [SPEAKER_01]: Here's Rob Llewellyn.

[00:00:22] [SPEAKER_00]: Business transformation fundamentally involves altering what companies do, which essentially

[00:00:28] [SPEAKER_00]: means changing their processes.

[00:00:30] [SPEAKER_00]: This means that business process management is a crucial component of any business transformation effort.

[00:00:38] [SPEAKER_00]: The approach to business process management can vary significantly from one company to another.

[00:00:44] [SPEAKER_00]: In multinational corporations, you might find individuals whose sole responsibility is to oversee and manage a specific process.

[00:00:53] [SPEAKER_00]: In contrast, smaller companies often lack designated process owners and might not even have a comprehensive process map which can be problematic.

[00:01:04] [SPEAKER_00]: Business process management, BPM, plays a pivotal role in outlining the extent of process alterations required to achieve anticipated enhancements in performance.

[00:01:14] [SPEAKER_00]: For a transformation initiative to be continuously successful, it's imperative to approach business processes from a strategic vantage point.

[00:01:24] [SPEAKER_00]: This involves a comprehensive understanding of how each process contributes to the broader objectives of the organization and identifying areas where improvements can yield significant benefits.

[00:01:35] [SPEAKER_00]: Delving into the intricacies of BPM, one finds that it encompasses the identification and analysis of end-to-end business processes.

[00:01:44] [SPEAKER_00]: This is no small undertaking as it requires a thorough examination of each step in every process to determine its effectiveness and efficiency.

[00:01:53] [SPEAKER_00]: The goal here is to streamline operations, eliminate redundancies and enhance productivity thereby driving overall performance improvements.

[00:02:01] [SPEAKER_00]: Assigning responsible owners to these processes is crucial.

[00:02:04] [SPEAKER_00]: These individuals or process owners are tasked with ensuring that their respective processes are optimally managed and aligned with the company's strategic goals.

[00:02:15] [SPEAKER_00]: They are responsible for monitoring process performance, implementing changes and ensuring that the process adapts to evolving business needs.

[00:02:24] [SPEAKER_00]: The role of a process owner is multifaceted. It involves leadership, management and a deep understanding of both the process itself and its place within the wider business context.

[00:02:36] [SPEAKER_00]: BPM requires a dynamic approach. The business environment is constantly changing and processes that were efficient yesterday may not be so today.

[00:02:46] [SPEAKER_00]: Therefore, BPM should not be seen as a one-off project but as an ongoing effort that requires continuous monitoring, evaluation and adjustment.

[00:02:56] [SPEAKER_00]: This dynamic approach ensures that business processes remain relevant and continue to contribute positively to the organization's performance.

[00:03:04] [SPEAKER_00]: In conclusion, business process management is much more than a set of tasks or a checklist.

[00:03:09] [SPEAKER_00]: It is a strategic approach to managing the processes that are the lifeblood of any organization.

[00:03:16] [SPEAKER_00]: By effectively identifying, managing and evolving these processes, businesses can ensure that they not only meet their current operational needs but are also poised for future growth and success.

[00:03:29] [SPEAKER_00]: Business process management is involved at all phases of business transformation.

[00:03:35] [SPEAKER_00]: At the outset, it creates an overall picture of process management by designing a company's process framework and assessing the process maturity across the business.

[00:03:45] [SPEAKER_00]: It calls for the analysis of ASSIS processes, the design of 2B processes and a governance structure to support the implementation of new processes.

[00:03:57] [SPEAKER_00]: Not forgetting the continuous monitoring and improvement of those processes.

[00:04:02] [SPEAKER_00]: Process management efforts often get lost in detail and sometimes fail to deliver any real business value.

[00:04:09] [SPEAKER_00]: To help avoid this, there are two important components to be produced.

[00:04:13] [SPEAKER_00]: The first is a business process framework which serves as map and helps to manage the business process effort by identifying and connecting key building blocks of the business environment.

[00:04:25] [SPEAKER_00]: The second is a business process maturity model which have often adopted the principle of the original CMM model which introduced the concept of five maturity levels defined by special requirements that are cumulative.

[00:04:39] [SPEAKER_00]: The objective here is to produce a process maturity level plan, recommendations for improvement quick wins and spider charts for each business area.

[00:04:48] [SPEAKER_00]: BPM governance is about ensuring an effective approach for business process management across the organization.

[00:04:56] [SPEAKER_00]: This should include making sure that all BPM activities are planned and assigned with clear roles and responsibilities documented.

[00:05:03] [SPEAKER_00]: You need to establish a standard terminology and methodology so that everyone involved is speaking the same language and adopting the same approach.

[00:05:12] [SPEAKER_00]: It's also important that appropriate tools are agreed upon and made available to support the BPM effort.

[00:05:20] [SPEAKER_00]: Next comes process design which involves process calibration as is analysis to be process design and solution transformation.

[00:05:30] [SPEAKER_00]: As is analysis articulates the current state of processes while to be design describes the process that serves as a blueprint for the business transformation.

[00:05:41] [SPEAKER_00]: Next you need to address process controlling which involves establishing what process are to be measured then defining process performance indicators and reports.

[00:05:52] [SPEAKER_00]: The processes then need to be implemented which requires good project management and should involve the creation of documents that describe the implemented processes.

[00:06:02] [SPEAKER_00]: Finally the processes need to be executed and measured with continuous monitoring and improvement.

[00:06:09] [SPEAKER_00]: It's important to remember that business process management should be addressed within the context of each unique organization.

[00:06:16] [SPEAKER_00]: Involving the right stakeholders should never be compromised and supporting strategic value creation should always be the end goal.

[00:06:26] [SPEAKER_00]: In conclusion a well-structured approach to business process management is critical.

[00:06:31] [SPEAKER_00]: It involves not just the design and implementation of processes but also their continuous evaluation and improvement.

[00:06:39] [SPEAKER_00]: By adopting this comprehensive approach organizations can ensure that their process management efforts contribute significantly to their overall business transformation goals

[00:06:50] [SPEAKER_00]: leading to enhanced performance efficiency and business value.

[00:06:54] [SPEAKER_00]: Process calibration should produce critical success factors for process design, a high level process landscape and a list of prioritized processes.

[00:07:05] [SPEAKER_00]: It provides the project team with a list of processes to be analyzed along with criteria for process improvement.

[00:07:10] [SPEAKER_01]: This podcast is sponsored by CXO Transform professional development for managers leaders and consultants who strive for excellence.

[00:07:20] [SPEAKER_01]: If you want to perform at your very best in the most sought after transformation roles visit cxotransform.com